Privacy Policy

Last Updated: December 12, 2025

1. Overview

Reno Labs, LLC ("Jobim," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you use our iOS mobile application and related services (collectively, the "Service").

Company Information:

• Legal Entity: Reno Labs, LLC (Delaware)
• Address: 131 Continental Dr Suite 305, Newark, DE 19713, US
• Contact: support@renolabshq.com

By using Jobim, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not download, install, or use the Service.

2. What Data We Collect and Why

We collect different types of information for various purposes to provide and improve our Service to you.

a) Service Delivery

Purpose: To deliver the core functionality of photo enhancement and AI portrait generation.

Data Collected:

• User Identifiers: Sign in with Apple identifier (if you use Apple sign-in), Google account identifier (if you use Google sign-in), and a unique user ID generated by our system
• Device Information: Device model/type, iOS version, device language, and region
• Push Notifications (Optional): If you enable push notifications, we process an APNs token to deliver notifications and maintain device registration.
• Subscription Information: Active subscription status, subscription type (weekly/monthly), credit balance, transaction history
• App Interaction Data: Features used, session duration, button clicks, navigation patterns
• Photos and Images:
  • Reference Photos (Selfies): Photos you upload to create AI-generated portraits. We require access to your photo library and camera through iOS permissions that you must explicitly grant.
  • Enhanced Photos: Photos you process using our enhancement features (Color Fixer, Photo Enhancer, Background Remover, Old Photos Restorer)
  • AI-Generated Images: Portrait images created by our AI models based on your reference photos
• Face Data: Information about faces in your uploaded images, including estimated location and shape of facial features. Important: Depending on your jurisdiction's laws, face data may be considered biometric data. We use face data only to enhance your photos and create the AI portraits you request. We do not use face data to identify or authenticate people.
• Image and Processing Metadata: Technical information needed to process your request (for example, image size/format and feature selections). We do not use this information to identify or authenticate you.

b) Customer Support

Purpose: To respond to your inquiries and provide technical assistance.

Data Collected:

• Name and email address (if provided)
• Content of your communications with us
• Screenshots or images you share for troubleshooting purposes

c) Service Improvement

Purpose: To improve app stability, performance, and user experience.

Data Collected:

• User identifiers and mobile identifiers
• Device information (device model, OS version, etc.)
• Subscription information
• Network activity information (IP address, connectivity, latency, error logs)
• App interaction data
• In-app survey responses and feedback (if you choose to participate)
• Technical processing metadata (for example, image dimensions/format and feature selections)
• We may use de-identified or aggregated data to understand performance and improve the Service. If we need to use images beyond providing the Service, we will do so only with appropriate safeguards and, where required, your consent.

d) Troubleshooting & Crash Reports

Purpose: To identify and fix technical issues, crashes, and bugs.

Data Collected:

• User and device identifiers
• Device information
• Crash logs and error reports
• Network connectivity information

e) Analytics & Personalization

Purpose: To understand how users interact with the app and customize the user experience.

Data Collected:

• User identifiers
• App interaction data
• A/B test participation and results
• Feature usage patterns
• Inferences about user preferences and behavior

3. How Long We Keep Your Data

We retain different types of data for different periods based on the purpose of collection:

Generated and Enhanced Photos

• Storage: All AI-generated portraits and enhanced photos are stored in your in-app Gallery indefinitely until you manually delete them.
• Your Control: You can delete any photo from your Gallery at any time through the app interface.
• Backups: Deletion may take time to fully propagate across active systems and backups.

Reference Photos (Selfies)

• Storage: Reference photos you upload are retained to enable future AI generation requests with the same person/face.
• Purpose: This allows you to create new AI portraits without re-uploading your selfies each time.
• Your Control: You can request deletion of your reference photos by contacting support, and you can also request account deletion through the app where available.

Face-Related Processing

• Processing: We may process face-related information in your images to provide AI portrait generation and enhancement (for example, to detect faces and improve results).
• No Identification: We do not use facial recognition to identify or authenticate you or others.
• Retention: Any retention of images used for face-related processing follows the retention rules for your reference photos and gallery images described above.

Images for Feature Improvement

• Storage: With appropriate anonymization or your explicit consent, we may retain images to improve AI features and identify bugs.
• Anonymization: Images retained for this purpose are processed to remove personally identifiable information where possible.

Subscription and Account Data

• Storage: Retained as long as your account is active.
• Deletion: Deleted when you request account deletion or after a reasonable period of account inactivity.

Support Communications

• Storage: Retained for up to 2 years to maintain support history and quality.

4. Third-Party Services

We use trusted third-party service providers to deliver our Service:

AI Processing Providers

• Replicate: Powers some AI portrait generation and image enhancement features. Privacy Policy: https://replicate.com/privacy | Terms: https://replicate.com/terms
• OpenAI: May be used for certain AI features (depending on the feature and availability).
• Data Shared: Your uploaded images (and related processing data) may be sent to these providers solely to process your request and return results. These providers process data according to their own privacy policies and our contractual arrangements.

Authentication Providers

• Sign in with Apple: If you choose Apple sign-in, we receive a unique identifier and (if you choose to share it) your email address and name.
• Google Sign-In: If you choose Google sign-in, we receive an account identifier and profile information (such as email and name) according to your Google settings and permissions.

Cloud Infrastructure

• We use secure cloud infrastructure to store and deliver your Gallery images and reference photos (for example, object storage such as Cloudflare R2).
• All data in transit is encrypted using industry-standard protocols.

Payment Processing

• Apple App Store: All subscription and credit purchases are processed through Apple's In-App Purchase system. We do not collect or store your payment information.
• Apple's privacy policy applies to payment data: https://www.apple.com/legal/privacy/

Advertising (Ad-Supported Credits)

• If you choose to watch ads to earn credits, we work with advertising partners (such as Google AdMob) who may collect certain data about your device and ad interactions in order to serve and measure ads.
• App Tracking Transparency (ATT): Where required, we may request your permission for tracking (ATT). If you allow tracking, advertising partners may use device identifiers (such as IDFA) to personalize ads and measure performance. If you deny tracking, we request non-personalized ads where supported.
• You can control tracking at any time in iOS Settings (Settings > Privacy & Security > Tracking).
• Ad-Earned Credits Expiration: Credits earned by watching ads are promotional and expire 14 days after they are earned.

Data Sharing Limitations

We do not sell your personal data or images to third parties. Data is shared with third-party providers only as necessary to deliver the Service and only under appropriate data processing agreements.

5. AI-Specific Disclosures

Generative AI Features

Jobim uses generative artificial intelligence models to create portrait images based on your uploaded selfies. Here's what you should know:

• How It Works: You upload reference photos (selfies), and our AI models generate new portrait images in various artistic styles (Professional Headshots, Influencer, Vintage, Beach, etc.).
• Input and Output: Your uploaded selfies are the "Input," and the generated portraits are the "Output." You retain ownership of both.
• Training: We do not use your images to train public AI models. If we ever offer an opt-in program for training or improvement using your images, it will be clearly disclosed.
• Face Detection vs. Identification: We use face detection to locate and analyze facial features for portrait generation. We do not use facial recognition to identify or authenticate individuals.

AI Model Limitations

• AI-generated images may not always be perfect and can sometimes produce unexpected results.
• We implement safety filters to prevent generation of inappropriate content, but no system is 100% perfect.
• You are responsible for how you use AI-generated images (see our Terms of Service for prohibited uses).

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal data:

Access and Portability

• You can request a copy of your personal data
• You can download your Gallery images directly from the app

Deletion ("Right to Be Forgotten")

• Delete individual photos from your Gallery at any time through the app
• Request deletion of your reference photos and face data
• Request complete account deletion by contacting support

Correction

• You can update your profile information through the app settings
• Contact support to correct any inaccurate personal data

Opt-Out Rights

• Marketing Communications: Opt out of promotional emails (if any) via unsubscribe links
• Ad Tracking: Control through iOS Settings > Privacy & Security > Tracking
• Data for AI Training: Contact us to ensure your images are not used for model training

How to Exercise Your Rights

To exercise any of these rights, please contact us at support@renolabshq.com. We will respond to your request within 30 days.

7. Security Measures

We implement industry-standard security measures to protect your data:

• Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols
• Secure Storage: Your images and data are stored on secure cloud infrastructure with encryption at rest
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Security Audits: We regularly review and update our security practices

Important: While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Children's Privacy

Age Requirement: Our Service is not available to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

Parental Consent: If you are between 16 and the legal age of majority in your jurisdiction, your parent or guardian must review and agree to this Privacy Policy on your behalf and supervise your use of the Service.

If You Are a Parent: If you believe your child under 16 has provided us with personal information, please contact us immediately at support@renolabshq.com and we will delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We ensure that such transfers comply with applicable data protection laws and that your data receives an adequate level of protection wherever it is processed.

9A. Legal Requests and Safety

We may access, preserve, and disclose information about you or your use of the Service if we reasonably believe doing so is required or appropriate to:

• Comply with applicable law, legal process, or lawful requests from public authorities
• Enforce these terms and policies, or investigate potential violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, and safety of our users, the public, or Jobim

If you have questions about law enforcement requests, you can contact us at support@renolabshq.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Posting a notification in the app
• Sending you an email notification (if you have provided your email address)

Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@renolabshq.com

Mail:
Reno Labs, LLC
131 Continental Dr Suite 305
Newark, DE 19713
United States